Heap: Connect Sync Delays
Affected components: Heap Connect
Timeline of updates
- identified
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
- resolved
This incident has been resolved
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
9d901f75de857afe…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Heap, started 2026-07-26 14:06 UTC, resolved after 3.0 h, 2 update(s).
- Title
- Connect Sync Delays
- Vendor
- Heap
- Date
- URL
- https://rewindex.com/company/heap/incidents/vcq0v8f7w9xn
Heap profileRecent Heap incidentsAll outages on July 26, 2026Heap in July 2026MarkdownJSON