Changes / Heap / Some US Connect customers may be impacted by delays in data lake ingestion
Heap: Major incident: Some US Connect customers may be impacted by delays in data lake ingestion
Summary
Heap reported a major Heap Connect incident affecting some US Connect customers with delays in data lake ingestion. It started at 2026-07-21 06:34 UTC and was resolved at 2026-07-21 09:06 UTC, lasting 2 h 31 min; Heap identified the issue and implemented a fix, but did not state a cause.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Some US Connect customers may be impacted by delays in data lake ingestion
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-21 06:34 UTC
Before: not present
After: 2026-07-21 09:06 UTC
Before: not present
After: Heap Connect
Before: not present
After: We are currently investigating this issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some US Connect customers may be impacted by delays in data lake ingestion (this change) Heap reported a major Heap Connect incident affecting some US Connect customers with delays in data lake ingestion. It started at 2026-07-21 06:34 UTC and was resolved at 2026-07-21 09:06 UTC, lasting 2 h 31 min; Heap identified the issue and implemented a fix, but did not state a cause. | Major incident |