# Heap: Major incident: Some US Connect customers may be impacted by delays in data lake ingestion

**Summary:** Heap reported a major Heap Connect incident affecting some US Connect customers with delays in data lake ingestion. It started at 2026-07-21 06:34 UTC and was resolved at 2026-07-21 09:06 UTC, lasting 2 h 31 min; Heap identified the issue and implemented a fix, but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-21 06:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rhgdwr9xpzct](https://stspg.io/rhgdwr9xpzct)
- [Company: Heap](https://rewindex.com/company/heap.md)
- Versions: before (none: first archived) → after incident\_version:52/bd2qbjc983pd@d60241e27977
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some US Connect customers may be impacted by delays in data lake ingestion
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-21 06:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-21 09:06 UTC
```

**6. Added: Affected components**

```diff
+ Heap Connect
```

**7. Added: Update** (investigating) · 2026-07-21 06:34 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-07-21 06:36 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2026-07-21 09:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-21 06:34 UTC | Major incident: Some US Connect customers may be impacted by delays in data lake ingestion (this change) | degradation |

All Heap changes: [timeline](https://rewindex.com/company/heap/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i28c7be63272716 · Markdown: https://rewindex.com/change/i28c7be63272716.md · JSON: https://rewindex.com/api/v1/changes/i28c7be63272716 · Generated 2026-10-18T03:33:52.417Z