Heap: Some US Connect customers may be impacted by delays in data lake ingestion

Impact: majorStatus: resolvedStarted 2026-07-21 06:34 UTCResolved 2026-07-21 09:06 UTC (2.5 h)3 updatesSource: stspg.io

Summary

Heap reported a major Heap Connect incident affecting some US Connect customers with delays in data lake ingestion. It started at 2026-07-21 06:34 UTC and was resolved at 2026-07-21 09:06 UTC, lasting 2 h 31 min; Heap identified the issue and implemented a fix, but did not state a cause.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Heap Connect

Timeline of updates

investigating2026-07-21 06:34 UTC
We are currently investigating this issue.
identified2026-07-21 06:36 UTC
The issue has been identified and a fix is being implemented.
resolved2026-07-21 09:06 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Some US Connect customers may be impacted by delays in data lake ingestion 2026-07-21 06:34 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON