# Heap: Some US Connect customers may be impacted by delays in data lake ingestion

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-21 06:34 UTC · Resolved: 2026-07-21 09:06 UTC · Duration: 2.5 h
- Updates: 3 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/rhgdwr9xpzct](https://stspg.io/rhgdwr9xpzct)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Summary

Heap reported a major Heap Connect incident affecting some US Connect customers with delays in data lake ingestion. It started at 2026-07-21 06:34 UTC and was resolved at 2026-07-21 09:06 UTC, lasting 2 h 31 min; Heap identified the issue and implemented a fix, but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-21 06:34 UTC: We are currently investigating this issue.
- **identified** 2026-07-21 06:36 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-07-21 09:06 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-21 06:34 UTC: [Major incident: Some US Connect customers may be impacted by delays in data lake ingestion](https://rewindex.com/change/i28c7be63272716.md)


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Canonical: https://rewindex.com/company/heap/incidents/bd2qbjc983pd · Markdown: https://rewindex.com/company/heap/incidents/bd2qbjc983pd.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/bd2qbjc983pd · Generated 2026-10-18T11:27:43.756Z