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Heap: Heap Connect Syncs: Possibility Of Stale Data

MinorStatus: resolvedStarted Resolved (23 h)2 updatesstspg.io (opens in new tab)

Affected components: Heap Connect

Timeline of updates

  1. monitoring

    We have identified and resolved an issue affecting upstream data sources for connect syncs.
    While many syncs have automatically retried, some customers may still be observing stale data.
    Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.

  2. resolved

    Our monitoring shows that all syncs are still operating normally,
    and no remaining customer should observe staleness issues at this time.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2026-08-28 13:42 UTC, resolved after 23 h, 2 update(s).

Title
Heap Connect Syncs: Possibility Of Stale Data
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/incidents/8874hgg7gpcc

Heap profileRecent Heap incidentsAll outages on August 28, 2026Heap in August 2026MarkdownJSON