# Heap: Heap Connect Syncs: Possibility Of Stale Data

> Heap status incident “Heap Connect Syncs: Possibility Of Stale Data” on 2026-08-28: impact minor (vendor’s label), 23 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/8874hgg7gpcc
Last updated: 2026-08-29T12:56:26Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-28 13:42 UTC · Resolved: 2026-08-29 12:56 UTC · Duration: 23 h
- Updates: 2 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/5f22jthgkfnn](https://stspg.io/5f22jthgkfnn)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **monitoring** 2026-08-28 13:42 UTC: We have identified and resolved an issue affecting upstream data sources for connect syncs. While many syncs have automatically retried, some customers may still be observing stale data. Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.
- **resolved** 2026-08-29 12:56 UTC: Our monitoring shows that all syncs are still operating normally, and no remaining customer should observe staleness issues at this time.

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2026-08-28 13:42 UTC, resolved after 23 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/8874hgg7gpcc
- Citation: Heap, “Heap Connect Syncs: Possibility Of Stale Data” (2026-08-28 13:42 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/8874hgg7gpcc (CC BY 4.0).
- Markdown link: `[Heap: Heap Connect Syncs: Possibility Of Stale Data (2026-08-28)](https://rewindex.com/company/heap/incidents/8874hgg7gpcc)`


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Canonical: https://rewindex.com/company/heap/incidents/8874hgg7gpcc · Markdown: https://rewindex.com/company/heap/incidents/8874hgg7gpcc.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/8874hgg7gpcc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:39:21.684Z