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Heap: Heap Connect Sync Delays

Affected components: Heap Connect

Timeline of updates

1. identified2025-10-10 15:28 UTC

   Our engineering team has identified the root cause of the delayed syncs and is working on a solution. Data is still being collected and no data has been lost. We will post an update in one hour.

2. identified2025-10-10 16:50 UTC

   We are continuing to work on a fix for this issue

3. identified2025-10-10 18:43 UTC

   We continue to work on a fix for this issue.

4. monitoring2025-10-10 21:17 UTC

   A fix has been applied, and impacted connect syncs are recovering. Upcoming syncs will be processed on their usual schedule. We continue to monitor during this recovery period.

5. resolved2025-10-11 08:55 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON