# Heap: Heap Connect Sync Delays

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-10 15:28 UTC · Resolved: 2025-10-11 08:55 UTC · Duration: 17 h
- Updates: 5 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/51jjdq2wxkwf](https://stspg.io/51jjdq2wxkwf)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2025-10-10 15:28 UTC: Our engineering team has identified the root cause of the delayed syncs and is working on a solution.  Data is still being collected and no data has been lost. We will post an update in one hour.
- **identified** 2025-10-10 16:50 UTC: We are continuing to work on a fix for this issue
- **identified** 2025-10-10 18:43 UTC: We continue to work on a fix for this issue.
- **monitoring** 2025-10-10 21:17 UTC: A fix has been applied, and impacted connect syncs are recovering. Upcoming syncs will be processed on their usual schedule. We continue to monitor during this recovery period.
- **resolved** 2025-10-11 08:55 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/q6bjb8xmgdr3 · Markdown: https://rewindex.com/company/heap/incidents/q6bjb8xmgdr3.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/q6bjb8xmgdr3 · Generated 2026-10-18T11:36:28.576Z