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Heap: Heap Connect Syncs: Possibility Of Stale Data (US)

Affected components: Heap Connect

Timeline of updates

1. identified2026-08-12 18:42 UTC

   We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

2. identified2026-08-12 19:49 UTC

   We are continuing to work on a fix for this issue.

3. identified2026-08-12 20:43 UTC

   We are continuing to work on a fix for this issue.

4. monitoring2026-08-12 21:33 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring2026-08-12 22:39 UTC

   We are continuing to monitor for any further issues.

6. resolved2026-08-12 22:59 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON