# Heap: Heap Connect Syncs: Possibility Of Stale Data (US)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-12 18:42 UTC · Resolved: 2026-08-12 22:59 UTC · Duration: 4.3 h
- Updates: 6 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/dfdj1w92k5g1](https://stspg.io/dfdj1w92k5g1)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-08-12 18:42 UTC: We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- **identified** 2026-08-12 19:49 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-08-12 20:43 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-08-12 21:33 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-08-12 22:39 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-08-12 22:59 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/pmlj8b229tlg · Markdown: https://rewindex.com/company/heap/incidents/pmlj8b229tlg.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/pmlj8b229tlg · Generated 2026-10-18T11:38:58.419Z