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Heap: Partial service disruption for some Heap/PA customers

Impact: minorStatus: resolvedStarted Resolved (11 h)7 updatesSource: stspg.io (opens in new tab)

Affected components: App

Timeline of updates

  1. investigating

    Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We continue to investigate this issue.

  4. investigating

    We are continuing with this investigation. We will post an update as soon as one is available.

  5. identified

    The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.

  6. monitoring

    The fix has been applied and latency is starting to recover. We continue to monitor.

  7. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON