# Heap: Partial service disruption for some Heap/PA customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-15 16:43 UTC · Resolved: 2026-03-16 03:56 UTC · Duration: 11 h
- Updates: 7 · Affected components: App
- [Vendor status page: https://stspg.io/jrv2xk4pr6hw](https://stspg.io/jrv2xk4pr6hw)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-03-15 16:43 UTC: Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.
- **investigating** 2026-03-15 17:30 UTC: We are continuing to investigate this issue.
- **investigating** 2026-03-15 18:58 UTC: We continue to investigate this issue.
- **investigating** 2026-03-15 19:54 UTC: We are continuing with this investigation. We will post an update as soon as one is available.
- **identified** 2026-03-16 00:31 UTC: The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.
- **monitoring** 2026-03-16 00:51 UTC: The fix has been applied and latency is starting to recover. We continue to monitor.
- **resolved** 2026-03-16 03:56 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/heap/incidents/x74y91vbtxmy · Markdown: https://rewindex.com/company/heap/incidents/x74y91vbtxmy.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/x74y91vbtxmy · Generated 2026-10-18T10:32:28.819Z