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Heap: US connect customers: possibility of stale data

Affected components: Heap Connect

Timeline of updates

1. identified2026-08-12 04:35 UTC

   We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.

2. monitoring2026-08-12 05:47 UTC

   Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.

3. resolved2026-08-12 06:39 UTC

   This incident has been resolved

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON