# Heap: US connect customers: possibility of stale data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-12 04:35 UTC · Resolved: 2026-08-12 06:39 UTC · Duration: 2.1 h
- Updates: 3 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/36ssrf1gdfcb](https://stspg.io/36ssrf1gdfcb)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-08-12 04:35 UTC: We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
- **monitoring** 2026-08-12 05:47 UTC: Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
- **resolved** 2026-08-12 06:39 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/heap/incidents/3zyr4t2v63g0 · Markdown: https://rewindex.com/company/heap/incidents/3zyr4t2v63g0.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/3zyr4t2v63g0 · Generated 2026-10-18T11:49:04.051Z