rewindex

CompaniesHeapIncidents

Heap: Heap Connect Syncs EU only: Possibility Of Stale Data

No impact listedStatus: resolvedStarted Resolved (1.0 h)2 updatesstspg.io (opens in new tab)

Affected components: Heap Connect

Timeline of updates

  1. investigating

    We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.

  2. resolved

    This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Heap, started 2026-01-28 19:31 UTC, resolved after 1.0 h, 2 update(s).

Title
Heap Connect Syncs EU only: Possibility Of Stale Data
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/incidents/nsq04hrplt5k

Heap profileRecent Heap incidentsAll outages on January 28, 2026Heap in January 2026MarkdownJSON