# Heap: Heap Connect Syncs EU only: Possibility Of Stale Data

> Heap status incident “Heap Connect Syncs EU only: Possibility Of Stale Data” on 2026-01-28: impact none (vendor’s label), 1.0 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/nsq04hrplt5k
Last updated: 2026-01-28T20:34:05Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-01-28 19:31 UTC · Resolved: 2026-01-28 20:34 UTC · Duration: 1.0 h
- Updates: 2 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/5nkklx6hwx8y](https://stspg.io/5nkklx6hwx8y)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-01-28 19:31 UTC: We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.
- **resolved** 2026-01-28 20:34 UTC: This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.

## Cite this

Status incident (vendor impact label: none) posted by Heap, started 2026-01-28 19:31 UTC, resolved after 1.0 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/nsq04hrplt5k
- Citation: Heap, “Heap Connect Syncs EU only: Possibility Of Stale Data” (2026-01-28 19:31 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/nsq04hrplt5k (CC BY 4.0).
- Markdown link: `[Heap: Heap Connect Syncs EU only: Possibility Of Stale Data (2026-01-28)](https://rewindex.com/company/heap/incidents/nsq04hrplt5k)`


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Canonical: https://rewindex.com/company/heap/incidents/nsq04hrplt5k · Markdown: https://rewindex.com/company/heap/incidents/nsq04hrplt5k.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/nsq04hrplt5k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:26:17.246Z