Changes / Heap / Salesforce integration: data-in not syncing
Heap: Major incident: Salesforce integration: data-in not syncing
Summary
Heap reported a major Salesforce integration outage starting 2026-10-02 21:49 UTC: data wasn't syncing into Heap, and new connections or reconnections were failing. Heap identified the root cause but did not disclose it; a fix was underway. The incident remained open after 8 minutes at the last update; customers were told not to reconnect until an update.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Salesforce integration: data-in not syncing
Before: not present
After: major
Before: not present
After: identified
Before: not present
After: 2026-10-02 21:49 UTC
Before: not present
After: Integrations - Sources
Before: not present
After: Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!
Before: not present
After: We are continuing to work on a fix for this issue.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Salesforce integration: data-in not syncing (this change) Heap reported a major Salesforce integration outage starting 2026-10-02 21:49 UTC: data wasn't syncing into Heap, and new connections or reconnections were failing. Heap identified the root cause but did not disclose it; a fix was underway. The incident remained open after 8 minutes at the last update; customers were told not to reconnect until an update. | Major incident |