Heap change history: Salesforce integration: data-in not syncing

Heap reported a major Salesforce integration outage starting 2026-10-02 21:49 UTC: data wasn't syncing into Heap, and new connections or reconnections were failing. Heap identified the root cause but did not disclose it; a fix was underway. The incident remained open after 8 minutes at the last update; customers were told not to reconnect until an update.