# Heap change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Heap](https://rewindex.com/company/heap.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 4 | 4 | 2026-10-02 21:49 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-10-02 21:49 UTC | Major incident | [Major incident: Salesforce integration: data-in not syncing](https://rewindex.com/change/ie6d0272c593fcc.md) | outage | Heap reported a major Salesforce integration outage starting 2026-10-02 21:49 UTC: data wasn't syncing into Heap, and new connections or reconnections were failing. Heap identified the root cause but did not disclose it; a fix was underway. The incident remained open after 8 minutes at the last update; customers were told not to reconnect until an update. |
| 2026-07-21 06:34 UTC | Major incident | [Major incident: Some US Connect customers may be impacted by delays in data lake ingestion](https://rewindex.com/change/i28c7be63272716.md) | degradation | Heap reported a major Heap Connect incident affecting some US Connect customers with delays in data lake ingestion. It started at 2026-07-21 06:34 UTC and was resolved at 2026-07-21 09:06 UTC, lasting 2 h 31 min; Heap identified the issue and implemented a fix, but did not state a cause. |
| 2026-07-12 13:54 UTC | Major incident | [Major incident: Dashboard and Chart loading issues](https://rewindex.com/change/ic3973ed287ba11.md) | degradation | Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated. |
| 2025-07-18 17:11 UTC | Major incident | [Critical incident: Session Replays Not Loading](https://rewindex.com/change/if4d753d82986ef.md) | outage | Heap’s Session Replay experienced a critical outage preventing replays from loading, starting at 2025-07-18 17:11 UTC and lasting 1 h 59 min until resolution at 2025-07-18 19:10 UTC. Heap deployed a fix at 18:58 UTC and confirmed all session replays were loading and functioning as expected. |


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Canonical: https://rewindex.com/company/heap/changes · Markdown: https://rewindex.com/company/heap/changes.md · JSON: https://rewindex.com/api/v1/companies/heap/changes · Generated 2026-10-18T00:36:58.588Z