# Heap: Major incident: Salesforce integration: data-in not syncing

**Summary:** Heap reported a major Salesforce integration outage starting 2026-10-02 21:49 UTC: data wasn't syncing into Heap, and new connections or reconnections were failing. Heap identified the root cause but did not disclose it; a fix was underway. The incident remained open after 8 minutes at the last update; customers were told not to reconnect until an update. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-02 21:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mlrxbt4wqj4g](https://stspg.io/mlrxbt4wqj4g)
- [Company: Heap](https://rewindex.com/company/heap.md)
- Versions: before (none: first archived) → after incident\_version:52/bd6732sqtxwg@f5e006ef3954
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Salesforce integration: data-in not syncing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-10-02 21:49 UTC
```

**5. Added: Affected components**

```diff
+ Integrations - Sources
```

**6. Added: Update** (identified) · 2026-10-02 21:49 UTC

```diff
+ Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update. Thank you for your patience!
```

**7. Added: Update** (identified) · 2026-10-02 21:57 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-02 21:49 UTC | Major incident: Salesforce integration: data-in not syncing (this change) | outage |

All Heap changes: [timeline](https://rewindex.com/company/heap/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie6d0272c593fcc · Markdown: https://rewindex.com/change/ie6d0272c593fcc.md · JSON: https://rewindex.com/api/v1/changes/ie6d0272c593fcc · Generated 2026-10-18T02:29:29.647Z