Heap: Salesforce integration: data-in not syncing
Heap reported a major Salesforce integration outage starting 2026-10-02 21:49 UTC: data wasn't syncing into Heap, and new connections or reconnections were failing. Heap identified the root cause but did not disclose it; a fix was underway. The incident remained open after 8 minutes at the last update; customers were told not to reconnect until an update.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Integrations - Sources
Timeline of updates
- identified
Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update. Thank you for your patience!
- identified
We are continuing to work on a fix for this issue.
Rewindex changes for this incident
- Major incident: Salesforce integration: data-in not syncing 2026-10-02 21:49 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON