# Heap: Salesforce integration: data-in not syncing

- Impact (vendor’s label): major
- Status: identified
- Started: 2026-10-02 21:49 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: Integrations - Sources
- [Vendor status page: https://stspg.io/mlrxbt4wqj4g](https://stspg.io/mlrxbt4wqj4g)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Summary

Heap reported a major Salesforce integration outage starting 2026-10-02 21:49 UTC: data wasn't syncing into Heap, and new connections or reconnections were failing. Heap identified the root cause but did not disclose it; a fix was underway. The incident remained open after 8 minutes at the last update; customers were told not to reconnect until an update. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-02 21:49 UTC: Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update. Thank you for your patience!
- **identified** 2026-10-02 21:57 UTC: We are continuing to work on a fix for this issue.

## Rewindex changes for this incident

- 2026-10-02 21:49 UTC: [Major incident: Salesforce integration: data-in not syncing](https://rewindex.com/change/ie6d0272c593fcc.md)


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Canonical: https://rewindex.com/company/heap/incidents/bd6732sqtxwg · Markdown: https://rewindex.com/company/heap/incidents/bd6732sqtxwg.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/bd6732sqtxwg · Generated 2026-10-18T11:29:20.211Z