Heap: Data latency for some US customers
No impact listedStatus: resolvededitedStarted Resolved (12 min)2 updatesstatus.heap.io (opens in new tab)
Affected components: App
Timeline of updates
- identified
We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.heap.io (opens in new tab).