# Heap: Data latency for some US customers

> Heap status incident “Data latency for some US customers” on 2026-11-03: impact none (vendor’s label), 12 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/zg2n59m9cr34
Last updated: 2026-11-03T19:04:44Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-11-03 05:24 UTC · Resolved: 2026-11-03 05:36 UTC · Duration: 12 min
- Updates: 2 · Affected components: App
- [Vendor status page: https://status.heap.io/incidents/zg2n59m9cr34](https://status.heap.io/incidents/zg2n59m9cr34)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-11-03 05:24 UTC: We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.
- **resolved** 2026-11-03 05:36 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-03 05:43 UTC: [Incident updated: Data latency for some US customers](https://rewindex.com/change/r5f310f160112d3.md)


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Canonical: https://rewindex.com/company/heap/incidents/zg2n59m9cr34 · Markdown: https://rewindex.com/company/heap/incidents/zg2n59m9cr34.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/zg2n59m9cr34 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T19:04:44.221Z