Companies / Heap / incidents

Heap: Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Affected components: Integrations - DestinationsHeap ConnectApp

Timeline of updates

1. identified2026-06-20 17:10 UTC

   No data has been lost. We are working on a fix

2. identified2026-06-20 18:06 UTC

   We continue to work on a fix for this issue

3. identified2026-06-20 18:59 UTC

   We are continuing to work on the fix for this issue.

4. identified2026-06-20 20:54 UTC

   We continue to work on a fix for this issue. We will post an update as soon as one is available.

5. monitoring2026-06-20 21:22 UTC

   The fix has been applied and latency is recovering. We continue to monitor.

6. monitoring2026-06-20 23:03 UTC

   Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

7. monitoring2026-06-21 00:10 UTC

   Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

8. resolved2026-06-21 00:36 UTC

   Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON