# Heap: Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-20 17:10 UTC · Resolved: 2026-06-21 00:36 UTC · Duration: 7.4 h
- Updates: 8 · Affected components: Integrations - Destinations, Heap Connect, App
- [Vendor status page: https://stspg.io/pvlccgc3vvg2](https://stspg.io/pvlccgc3vvg2)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-06-20 17:10 UTC: No data has been lost. We are working on a fix
- **identified** 2026-06-20 18:06 UTC: We continue to work on a fix for this issue
- **identified** 2026-06-20 18:59 UTC: We are continuing to work on the fix for this issue.
- **identified** 2026-06-20 20:54 UTC: We continue to work on a fix for this issue. We will post an update as soon as one is available.
- **monitoring** 2026-06-20 21:22 UTC: The fix has been applied and latency is recovering. We continue to monitor.
- **monitoring** 2026-06-20 23:03 UTC: Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
- **monitoring** 2026-06-21 00:10 UTC: Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
- **resolved** 2026-06-21 00:36 UTC: Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.


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Canonical: https://rewindex.com/company/heap/incidents/jg1rx78c215w · Markdown: https://rewindex.com/company/heap/incidents/jg1rx78c215w.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/jg1rx78c215w · Generated 2026-10-18T11:32:47.236Z