Heap: Dashboard and Chart loading issues
Summary
Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: App
Timeline of updates
- investigating
We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
- identified
This incident has been resolved
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Dashboard and Chart loading issues 2026-07-12 13:54 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON