Changes / Heap / Dashboard and Chart loading issues
Heap: Major incident: Dashboard and Chart loading issues
Summary
Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 59%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Dashboard and Chart loading issues
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-12 13:54 UTC
Before: not present
After: 2026-07-13 12:49 UTC
Before: not present
After: App
Before: not present
After: We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
Before: not present
After: This incident has been resolved
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Dashboard and Chart loading issues (this change) Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated. | Major incident |