# Heap: Major incident: Dashboard and Chart loading issues

**Summary:** Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-12 13:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dqrzy5xwc17k](https://stspg.io/dqrzy5xwc17k)
- [Company: Heap](https://rewindex.com/company/heap.md)
- Versions: before (none: first archived) → after incident\_version:52/f7fgpj6w5dzd@5ac47ff15501
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard and Chart loading issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-12 13:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-13 12:49 UTC
```

**6. Added: Affected components**

```diff
+ App
```

**7. Added: Update** (investigating) · 2026-07-12 13:54 UTC

```diff
+ We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
```

**8. Added: Update** (identified) · 2026-07-13 12:49 UTC

```diff
+ This incident has been resolved
```

**9. Added: Update** (resolved) · 2026-07-13 12:49 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-12 13:54 UTC | Major incident: Dashboard and Chart loading issues (this change) | degradation |

All Heap changes: [timeline](https://rewindex.com/company/heap/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic3973ed287ba11 · Markdown: https://rewindex.com/change/ic3973ed287ba11.md · JSON: https://rewindex.com/api/v1/changes/ic3973ed287ba11 · Generated 2026-10-18T03:22:19.309Z