# Heap: Dashboard and Chart loading issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-12 13:54 UTC · Resolved: 2026-07-13 12:49 UTC · Duration: 23 h
- Updates: 3 · Affected components: App
- [Vendor status page: https://stspg.io/dqrzy5xwc17k](https://stspg.io/dqrzy5xwc17k)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Summary

Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-12 13:54 UTC: We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
- **identified** 2026-07-13 12:49 UTC: This incident has been resolved
- **resolved** 2026-07-13 12:49 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-12 13:54 UTC: [Major incident: Dashboard and Chart loading issues](https://rewindex.com/change/ic3973ed287ba11.md)


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Canonical: https://rewindex.com/company/heap/incidents/f7fgpj6w5dzd · Markdown: https://rewindex.com/company/heap/incidents/f7fgpj6w5dzd.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/f7fgpj6w5dzd · Generated 2026-10-18T12:21:48.653Z