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Heap: EU Temporary Data Latency

Affected components: Heap ConnectApp

Timeline of updates

1. identified2025-09-19 13:42 UTC

   Our engineering team has identified the root cause of the delayed ingestion and is working on a solution. Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale. Data collection is unaffected, and no data has been lost.

2. identified2025-09-19 14:31 UTC

   We are actively working on a fix for this issue.

3. resolved2025-09-19 15:09 UTC

   This incident has been resolved

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON