# Heap: EU Temporary Data Latency

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-19 13:42 UTC · Resolved: 2025-09-19 15:09 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Heap Connect, App
- [Vendor status page: https://stspg.io/l168vkb47zdx](https://stspg.io/l168vkb47zdx)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2025-09-19 13:42 UTC: Our engineering team has identified the root cause of the delayed ingestion and is working on a solution. Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale. Data collection is unaffected, and no data has been lost.
- **identified** 2025-09-19 14:31 UTC: We are actively working on a fix for this issue.
- **resolved** 2025-09-19 15:09 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/heap/incidents/z73vr2tqvnqy · Markdown: https://rewindex.com/company/heap/incidents/z73vr2tqvnqy.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/z73vr2tqvnqy · Generated 2026-10-18T12:41:10.137Z