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Heap: Heap Connect Syncs: Possibility Of Stale Data

Affected components: Heap Connect

Timeline of updates

1. identified2025-09-17 19:12 UTC

   We are experiencing slightly evelated latency in our upstream data source, which will impact customers in the US. Syncs running during this period, especially high frequency syncs, may have stale data. We will post an update within the hour.

2. identified2025-09-17 20:53 UTC

   We are continuing to work on this issue.

3. resolved2025-09-18 01:27 UTC

   This incident has been resolved

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON