# Heap: Heap Connect Syncs: Possibility Of Stale Data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-17 19:12 UTC · Resolved: 2025-09-18 01:27 UTC · Duration: 6.3 h
- Updates: 3 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/7kkq2ydrypjf](https://stspg.io/7kkq2ydrypjf)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2025-09-17 19:12 UTC: We are experiencing slightly evelated latency in our upstream data source, which will impact customers in the US. Syncs running during this period, especially high frequency syncs, may have stale data. We will post an update within the hour.
- **identified** 2025-09-17 20:53 UTC: We are continuing to work on this issue.
- **resolved** 2025-09-18 01:27 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/heap/incidents/9m147j5hjxf3 · Markdown: https://rewindex.com/company/heap/incidents/9m147j5hjxf3.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/9m147j5hjxf3 · Generated 2026-10-18T12:40:31.163Z