Heap: Latency due to a global Amazon Web Services (AWS) issue

Impact: minorStatus: resolvedStarted 2025-10-21 02:23 UTCResolved 2025-10-21 14:41 UTC (12 h)6 updatesSource: stspg.io

Affected components: Integrations - DestinationsIntegrations - SourcesHeap Connect

Timeline of updates

identified2025-10-20 11:52 UTC
You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.
identified2025-10-20 20:52 UTC
We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run.
monitoring2025-10-21 02:23 UTC
Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.
monitoring2025-10-21 02:41 UTC
Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.
monitoring2025-10-21 11:57 UTC
Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.
resolved2025-10-21 14:41 UTC
This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON