Heap: Heap Connect Syncs: Possibility Of Stale Data
Affected components: Heap Connect
Timeline of updates
- identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- resolved
This incident has been resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
6a86a8301108130d…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Heap, started 2026-01-25 11:38 UTC, resolved after 2.3 h, 2 update(s).
- Title
- Heap Connect Syncs: Possibility Of Stale Data
- Vendor
- Heap
- Date
- URL
- https://rewindex.com/company/heap/incidents/v4qnpvkttkwz
Heap profileRecent Heap incidentsAll outages on January 25, 2026Heap in January 2026MarkdownJSON