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Heap: Heap Connect Sync Delays (EU only)

Impact: minorStatus: resolvedStarted Resolved (4.8 h)6 updatesSource: stspg.io (opens in new tab)

Affected components: Heap Connect

Timeline of updates

  1. identified

    Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.

  2. identified

    We are continuing to work on a fix for this issue.

  3. monitoring

    We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

  4. identified

    We have identified another issue causing sync delays and are working on a solution.

  5. monitoring

    We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

  6. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON