# Heap: Heap Connect Sync Delays (EU only)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-12 18:13 UTC · Resolved: 2026-02-12 22:58 UTC · Duration: 4.8 h
- Updates: 6 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/2m38758jd8t3](https://stspg.io/2m38758jd8t3)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-02-12 18:13 UTC: Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.
- **identified** 2026-02-12 18:13 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-02-12 18:45 UTC: We have deployed a fix and are beginning to catchup delayed environments.  We will post an update in two hours, or resolve the incident if all environments have recovered.
- **identified** 2026-02-12 20:29 UTC: We have identified another issue causing sync delays and are working on a solution.
- **monitoring** 2026-02-12 20:58 UTC: We have deployed a fix and are beginning to catchup delayed environments.  We will post an update in two hours, or resolve the incident if all environments have recovered.
- **resolved** 2026-02-12 22:58 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/gjtlmc14qvvh · Markdown: https://rewindex.com/company/heap/incidents/gjtlmc14qvvh.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/gjtlmc14qvvh · Generated 2026-10-18T12:36:21.613Z