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Heap: Heap Connect Syncs: Possibility Of Stale Data (US)

Affected components: Heap Connect

Timeline of updates

1. identified2025-08-28 16:43 UTC

   We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

2. identified2025-08-28 17:48 UTC

   We are experiencing latency from upstream data lake ingestion. This will cause Connect to sync stale data during this period of latency. We will post an update here when latency is resolved. Reach out to support if help is required.

3. monitoring2025-08-28 20:29 UTC

   Latency has recovered at this time. We continue to monitor.

4. resolved2025-08-29 17:11 UTC

   This incident has been resolved. Latency has recovered at this time.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON