# Heap: Heap Connect Syncs: Possibility Of Stale Data (US)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-28 17:48 UTC · Resolved: 2025-08-29 17:11 UTC · Duration: 23 h
- Updates: 4 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/v01s2crddrd0](https://stspg.io/v01s2crddrd0)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2025-08-28 16:43 UTC: We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- **identified** 2025-08-28 17:48 UTC: We are experiencing latency from upstream data lake ingestion. This will cause Connect to sync stale data during this period of latency. We will post an update here when latency is resolved. Reach out to support if help is required.
- **monitoring** 2025-08-28 20:29 UTC: Latency has recovered at this time.  We continue to monitor.
- **resolved** 2025-08-29 17:11 UTC: This incident has been resolved. Latency has recovered at this time.


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Canonical: https://rewindex.com/company/heap/incidents/yj1f129vjzq8 · Markdown: https://rewindex.com/company/heap/incidents/yj1f129vjzq8.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/yj1f129vjzq8 · Generated 2026-10-18T10:42:24.845Z