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Heap: Heap Connect - Snowflake Sync Delays (Snowflake Outage)

MinorStatus: resolvedStarted Resolved (1.1 h)1 updatestatus.heap.io (opens in new tab)
Part of an outage event

Snowflake outage, Jun 30, 2021 · 7 vendors, 7 incidents

Heap’s incident blames Snowflake as the cause. (hop 1, posted +13 min vs Snowflake’s own post)

“…Heap Connect - Snowflake Sync Delays (Snowflake Outage) All delayed snowflake environments have recovered and completed a successful sync.…”

Swipe sideways to see the whole diagram.

Snowflakeposted 18:28 UTCWithin an hour2 vendors, 2 blamed SnowflakeHeap, LeverHeap (this incident)posted +13 min
Snowflakeposted 18:28 UTCWithin an hour2 vendors, 2 blamed SnowflakeHeap, LeverHeap (this incident)posted +13 min
Heap is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Snowflake<br/>posted 18:28 UTC"]:::root
  h1["Within an hour<br/>2 vendors, 2 blamed Snowflake<br/>Heap, Lever"]:::blames
  root --> h1
  me["Heap (this incident)<br/>posted +13 min"]:::me
  h1 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    All delayed snowflake environments have recovered and completed a successful sync.

From Heap’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.heap.io (opens in new tab).

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