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CompaniesHeapMonthly reportsJune 2021

Heap in June 2021: incidents, uptime and changes

7incidents posted
2labelled major or critical
98.15%free of major/critical
97.50%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 13 h 19 min, incident time 17 h 59 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 5

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Temporary Data LatencyMajor13 hresolved06-14
Analysis UnavailabilityMajor49 minresolved06-26

Other incidents 5

IncidentImpactStartedDurationStatusDay
Custom Event LatencyMinor57 minresolved06-10
Temporary Data LatencyMinor2.0 hresolved06-10
Custom Event LatencyMinor13 minresolved06-14
Heap Connect Sync DelaysMinor24 minresolved06-25
Heap Connect - Snowflake Sync Delays (Snowflake Outage)Minor1.1 hresolved06-30

Maintenance 1

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Heap posted 7 status incidents in June 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in June 2021
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2021/06

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