# Heap: Heap Connect - Snowflake Sync Delays (Snowflake Outage)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-06-30 18:41 UTC · Resolved: 2021-06-30 19:45 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/d2nf8hsldyzv](https://status.heap.io/incidents/d2nf8hsldyzv)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Part of an outage event

- [Snowflake outage, Jun 30, 2021: 7 vendors, 7 incidents](https://rewindex.com/events/2021-06-30-snowflake)
- This incident blames Snowflake as the cause. (hop 1, posted +13 min vs Snowflake’s own post)
- Evidence: “…Heap Connect - Snowflake Sync Delays (Snowflake Outage) All delayed snowflake environments have recovered and completed a successful sync.…”

```mermaid
flowchart LR
  root["Snowflake<br/>posted 18:28 UTC"]:::root
  h1["Within an hour<br/>2 vendors, 2 blamed Snowflake<br/>Heap, Lever"]:::blames
  root --> h1
  me["Heap (this incident)<br/>posted +13 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-06-30 19:45 UTC: All delayed snowflake environments have recovered and completed a successful sync.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/heap/incidents/d2nf8hsldyzv · Markdown: https://rewindex.com/company/heap/incidents/d2nf8hsldyzv.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/d2nf8hsldyzv · Generated 2026-10-20T01:30:47.739Z