Changes / Heap / Session Replays Not Loading
Heap: Critical incident: Session Replays Not Loading
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Session Replays Not Loading
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-07-18 17:11 UTC
Before: not present
After: 2025-07-18 19:10 UTC
Before: not present
After: Session Replay
Before: not present
After: We've identified an issue preventing session replays from loading correctly and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience.
Before: not present
After: Update: Fix for Session Replays Underway
We've identified the root cause of the session replay loading issues and our team is actively implementing a fix. We're working quickly to restore full functionality. We'll provide another update once the fix is deployed and replays are loading as expected.
Before: not present
After: The fix for the session replay loading issues has been deployed. We are now actively monitoring the system to confirm full resolution and stable performance. We expect to confirm full restoration shortly.
Before: not present
After: Resolved: Session Replays Fully Restored
We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected.
Thank you for your patience and understanding while we worked to resolve this.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Session Replays Not Loading (this change) | Major incident |