Companies / Heap / incidents

Heap: Temporary Data Latency - Investigating

Impact: minorStatus: resolvedStarted Resolved (4.3 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Data CollectionApp

Timeline of updates

  1. investigating

    We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

  2. investigating

    We are continuing to investigate the issue

  3. monitoring

    Latency is resolving. We are currently monitoring.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON