# Heap: Temporary Data Latency - Investigating

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-27 18:12 UTC · Resolved: 2026-07-27 22:32 UTC · Duration: 4.3 h
- Updates: 4 · Affected components: Data Collection, App
- [Vendor status page: https://stspg.io/pk26kw5gc3h7](https://stspg.io/pk26kw5gc3h7)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-07-27 18:12 UTC: We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
- **investigating** 2026-07-27 19:09 UTC: We are continuing to investigate the issue
- **monitoring** 2026-07-27 19:45 UTC: Latency is resolving. We are currently monitoring.
- **resolved** 2026-07-27 22:32 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/heap/incidents/m9j66f75f142 · Markdown: https://rewindex.com/company/heap/incidents/m9j66f75f142.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/m9j66f75f142 · Generated 2026-10-18T11:34:41.813Z