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Heap: Heap Connect Syncs: Possibility Of Stale Data

Affected components: Heap Connect

Timeline of updates

1. identified2026-08-15 14:32 UTC

   We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.

2. identified2026-08-15 16:26 UTC

   We are continuing to work on a fix for this issue.

3. monitoring2026-08-16 14:59 UTC

   US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync

4. resolved2026-08-17 13:03 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON