# Heap: Heap Connect Syncs: Possibility Of Stale Data

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-15 14:32 UTC · Resolved: 2026-08-17 13:03 UTC · Duration: 47 h
- Updates: 4 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/sn91d3fd1z2y](https://stspg.io/sn91d3fd1z2y)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-08-15 14:32 UTC: We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
- **identified** 2026-08-15 16:26 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-08-16 14:59 UTC: US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
- **resolved** 2026-08-17 13:03 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/f052fvdvf2wm · Markdown: https://rewindex.com/company/heap/incidents/f052fvdvf2wm.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/f052fvdvf2wm · Generated 2026-10-18T10:31:03.549Z