Companies / Heap / incidents

Heap: Intermittent application performance degradation for Sense customers

Affected components: App

Timeline of updates

1. investigating2026-01-27 10:48 UTC

   Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

2. identified2026-01-27 13:50 UTC

   The issue has been identified and a fix is being implemented.

3. resolved2026-01-27 15:05 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Heap profile · Recent Heap incidents · Markdown · JSON